Delivery Information


 

Delivery Information

Thank you for shopping with POP Display and Sign.

Most items on our site are in stock and available for immediate shipping. Orders will be processed the same day when possible but no later than the next business day.

Our shipping providers include UPS and FedEx however large orders may require freight/pallet shipment. Shipping estimates are provided via our shopping cart. Shipping charges are subject to review and may change prior to shipment however you will be contacted if additional charges apply.

We ship only to the United States and Canada. Delivery outside of these areas requires use of a freight forwarder and prepayment of shipping charges. For Canadian shipments, all customs, duties, and taxes are additional charges and the responsibility of the buyer.

Backorders

If an item you order is on backorder, we will notify you via email with the estimated arrival time. An item on backorder is not processed or charged until it ships. After an order is processed, the time of delivery is determined by the shipping method.

Damage Claims

Please open and inspect all packages for damage upon arrival. If damage is found, save all original packaging (inner and outer) and report damage to our Customer Service department, customerservice@popdisplayandsign.com, within 3 business days.  If a return is authorized, we will send you a Return Authorization form to send back the damaged product(s).

Returns

Acceptance of returns is at the sole discretion of POP Display and Sign. Custom products and sizes are not returnable. All returns must be accompanied by a Return Authorization form. We will not accept any returns that are shipped freight collect. All returned items must include all packaging, inner and outer, accessories, and original documentation such as instructions and/or manuals. There is a minimum 25% restocking charge on returns of undamaged, functional products.

Taxes

Orders shipped to California are charged the prevailing California state sales tax.